AASKI Technology

Helpdesk Coordinator

US-VA-Fort Belvoir
2 weeks ago
Job ID
2017-2358
# of Openings
1
Category
Information Technology

Overview

AASKI Technology is a dynamic government services and solutions provider to multi-faceted Military and Commercial sectors. By creating a highly stable work environment centered on fulfilling our customers’ needs, AASKI fosters a challenging work environment for its employees. 

Responsibilities

Provide helpdesk support to the Night Vision and Electronic Sensors Directorate (NVESD), Operations Division, onsite at Fort Belvoir.  Helpdesk coverage is required from 0630-1630 hours Monday to Friday. First Tier helpdesk support, capable of performing on the spot remediation or as needed, routing of the calls to the appropriate functional area. Ensure timely closeout of trouble tickets and escalate support as needed. Remotely install and configure software, printers, network drives, and other support functions. Support implementation of Windows 10 upgrade. Setup Microsoft Outlook, email archives, and assist in publication of PKI certificates as appropriate. Conduct routine updates and maintenance support. Support configuration of new laptops, setting up of new users, and processing required paperwork

 

 

Qualifications

  • Secret Level Security Clearance required
  • Minimum 2 years experience required
  • High School Diploma, Technical training in electronics, telecommunications, or computer network hardware or software systems.  Bachelor's in Science Preferred.
  • A+ or Security+ Certification Required.
  • Minimum 25% travel required as directed by management
  • Experience providing support function through help desk, both in-person and remotely
  • Experience installing and configuring PC and laptop computers and establishing accounts for new users
  • Experience supporting system upgrades and implementations
  • Experience with Windows and Microsoft Office Suite

 

AASKI provides an excellent package of comprehensive benefits for full-time employees beginning the first day of employment.

  • Medical, Dental and Vision insurance.
  • 10 Paid Holidays; 3 weeks Paid Time Off.
  • 401k Retirement Plan with employer match.
  • Life Insurance and AD&D; Voluntary Supplemental Life Insurance and AD&D.
  • Long and Short Term Disability.
  • Flexible Spending Account.
  • Discounted Legal Service, Income Protection, Discounted Home & Auto.
  • And more!

Experience working in a CMMI Level 3 project/business environment a plus for all open positions. US Citizenship and the ability to obtain and maintain a Security clearance required. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Solicitations/Advertisements for Employees shall state that all qualified applicants will receive consideration for employment without regard to their veteran status or on the basis of disability. All employees of the Company are employed “At Will.” This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.

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